Everything you need to know about receiving your Urovance order
Orders are processed within 24 to 48 business hours of being placed. Orders placed on Saturday, Sunday, or US federal holidays will be processed the next business day. Once your order ships, you will receive a confirmation email with a tracking number.
| Package | Shipping Fee | Delivery Time |
|---|---|---|
| 2-Bottle Starter | Small shipping fee | 5–7 business days (US) |
| 3-Bottle Package | FREE | 5–7 business days (US) |
| 6-Bottle Supply | FREE | 5–7 business days (US) |
Urovance ships from our US fulfillment center in Aurora, Colorado to all 50 US states, including Alaska and Hawaii. Shipping to APO/FPO military addresses is also available.
International shipping may be available to select countries. Additional fees and longer delivery times apply. Please contact customer support for international shipping quotes and availability.
Once your order ships, you will receive an email with your tracking number and a link to track your package. If you do not see this email within 48 business hours of placing your order, please check your spam folder or contact support at support@geturovance.com.
If you need to change your shipping address, please contact us as soon as possible. We can update the address before your order ships. Once an order has shipped, we cannot redirect the package.
If a package is returned to us as undeliverable (incorrect address, refused delivery, or unclaimed), we will contact you to arrange reshipment. Reshipment charges may apply.
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or the actual delivery date. We will work with the shipping carrier to resolve the issue and arrange a replacement or refund at no cost to you.
All Urovance orders ship in plain, unmarked boxes with a discreet return label. Nothing on the outside of the package indicates the contents.
For shipping-related questions: